[{"data":1,"prerenderedAt":190},["ShallowReactive",2],{"service-2023-09-05-超详细的充电桩-充电枪在使用中出现的常见问题-如插枪-无法拔枪-急停-充值-退款等":3},{"id":4,"title":5,"body":6,"description":5,"extension":180,"meta":181,"navigation":185,"path":186,"seo":187,"stem":188,"__hash__":189},"content\u002Fservices\u002F2023-09-05-超详细的充电桩-充电枪在使用中出现的常见问题-如插枪-无法拔枪-急停-充值-退款等.md","超详细的充电桩，充电枪在使用中出现的常见问题（如插枪、无法拔枪、急停、充值、退款等）",{"type":7,"value":8,"toc":176},"minimark",[9,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58,61,64,67,70,73,76,79,82,85,88,91,94,97,100,103,106,113,118,123,128,133,138,143,148,153,158,163],[10,11,5],"h1",{"id":12},"超详细的充电桩充电枪在使用中出现的常见问题如插枪无法拔枪急停充值退款等",[14,15,5],"p",{},[14,17,18],{},"“司机被锁”虽偶有发生，但“充电枪被锁”却是常态。“充电桩通讯网络不稳定、用户车辆不适配”等原因都可能导致“锁枪”。",[14,20,21],{},"遇到“锁枪拔不出”太烦人？提前掌握应对方法，让您遇到锁枪不用慌~",[14,23,24],{},"插充电枪",[14,26,27],{},"①交流桩：单手握住充电枪把手，插回充电桩口\u002F车端充电口，听到“咔哒”一声，表示已正确插好；",[14,29,30],{},"②直流桩：一只手握住充电枪把手，另外一只手拖住枪，将充电枪抬至微动开关（滑动开关）与地面平行。插回充电桩口\u002F车端充电口，听到“咔哒”一声，表示已正确插好。",[14,32,33],{},"拔充电枪",[14,35,36],{},"①交流桩：单手握住充电枪把手，用力向下按动充电枪微动开关，用力拔出充电枪；",[14,38,39],{},"②直流桩：一只手握住充电枪把手，另外一只手拖住枪，向上抬枪至微动或滑动开关与地面平行。用力向下按动充电枪微动开关（如果是滑动开关则向前滑动开关），然后用力拔出充电枪。（枪头被锁后的拔枪操作同上哦！）",[14,41,42],{},"交流桩  “无法拔枪”  先锁车、解锁、再拔枪",[14,44,45],{},"车门锁上后，充电枪也会锁上。用户可以先自行尝试重复锁车，再解锁的步骤，充电枪就可以拔枪了。",[14,47,48],{},"直流桩 “无法拔枪”",[14,50,51],{},"办法一：用户界面“假象”无法停止充电，实际已经停止充电，因此无法拔枪由于系统与设备交互存在网络问题，可能出现延迟现象，后台实际已经结束充电，但是状态没有及时反馈到用户端，需要用户耐心等待，（等待时间3-5分钟）就可以拔枪了。",[14,53,54],{},"办法二：“锁车、解锁、拔枪”三步搞定车门锁上后，充电枪也会锁上。用户可以先自行尝试重复锁车，再解锁的步骤，充电枪就可以拔枪了。",[14,56,57],{},"办法三：解锁充电枪（枪上有个机械钥匙）但有时候，车门解锁后，充电枪还是锁着，拔不下来，前提应该是先停止充电，再解锁充电枪。估计这个方法因车型而异。）注：在充电枪的右侧\u002F后方\u002F内侧有解锁孔，用细针、牙签、树枝、（可用回形针等代替）插入解锁孔，进行解锁。",[14,59,60],{},"办法四：设备上急停按钮以上方法都无法拔枪，只能按紧急停（设备上一个红色按钮）需要用户耐心等待，（等待时间2-3分钟）就可以拔枪了。",[14,62,63],{},"办法五：以上一通操作，还是不能解决？可联系场站工作人员",[14,65,66],{},"充电异常",[14,68,69],{},"1.请确认车辆熄火，并且充电枪连接到位，插枪成功后可以听到锁扣卡住的声音；",[14,71,72],{},"2.有时候充电桩是好的无问题但是显示灯异常（故障），请检查设备急停按钮是否被按下，如果被按下，请按照急停按钮的指示方向旋转一下，急停按钮弹出后即表示设备已恢复正常，等设备重启后显示屏正常亮灯（绿色），请尝试重新插枪再启动充电。",[14,74,75],{},"3.如果还不能启动充电，或者跳枪无法正常充电，可能是设备故障，建议您更换其他设备充电，并扫码报障处理；",[14,77,78],{},"4.如果充电中间发生跳枪，请检查车辆是否熄火，并且充电枪连接到位，若车辆未熄火请熄火后重新启动充电；",[14,80,81],{},"充电慢",[14,83,84],{},"电动汽车的充电速度慢，与充电机、电池，以及电池的加热散热系统有关，还有外在环境因素（设备工作环境气温偏高，雨季等等）。",[14,86,87],{},"为什么电池充不满，只到95%就结束了？",[14,89,90],{},"为了保护车辆电池，防止快充时电量过量损坏电池，设置了保护，快充（直流桩）充电只能充95%，自动停止充电；想要充满，就用（交流桩）慢充。",[14,92,93],{},"充值与退款",[14,95,96],{},"1、您好！充电余额长期有效，所有快桩快充站点通用，充电余额仅供充电使用和地锁使用，参与充值赠送金的充值不支持退款，用户充值参与规则有明确说明。如果您不再使用快桩快充，可继续退款（将扣违约金40%，无法全额退款）建议您用完为止，未参与充值赠送金的充值（自定义金额），可全额退款，感谢您的使用！",[14,98,99],{},"2、个人中心-余额退款-申请退款；24小时内系统自动处理，钱会原路退回",[14,101,102],{},"3、您充值后未使用，可以在个人中心-余额退款-申请退款；24小时内系统自动处理，钱会原路退回",[14,104,105],{},"4、请打开微信，搜索“快桩快充小程序”进入小程序后点击首页右下角个人中心，找到余额退款-点击最下方按钮“申请退款”提交后，24小时内系统会自动处理，钱原路退回微信。",[14,107,108],{},[109,110],"img",{"alt":111,"src":112},"图片","\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%E7%9A%84%E5%85%85%E7%94%B5%E6%A1%A9-%E5%85%85%E7%94%B5%E6%9E%AA%E5%9C%A8%E4%BD%BF%E7%94%A8%E4%B8%AD%E5%87%BA%E7%8E%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98-%E5%A6%82%E6%8F%92%E6%9E%AA-%E6%97%A0%E6%B3%95%E6%8B%94%E6%9E%AA-%E6%80%A5%E5%81%9C-%E5%85%85%E5%80%BC-%E9%80%80%E6%AC%BE%E7%AD%89\u002F01.jpg",[14,114,115],{},[109,116],{"alt":111,"src":117},"\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%E7%9A%84%E5%85%85%E7%94%B5%E6%A1%A9-%E5%85%85%E7%94%B5%E6%9E%AA%E5%9C%A8%E4%BD%BF%E7%94%A8%E4%B8%AD%E5%87%BA%E7%8E%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98-%E5%A6%82%E6%8F%92%E6%9E%AA-%E6%97%A0%E6%B3%95%E6%8B%94%E6%9E%AA-%E6%80%A5%E5%81%9C-%E5%85%85%E5%80%BC-%E9%80%80%E6%AC%BE%E7%AD%89\u002F02.png",[14,119,120],{},[109,121],{"alt":111,"src":122},"\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%E7%9A%84%E5%85%85%E7%94%B5%E6%A1%A9-%E5%85%85%E7%94%B5%E6%9E%AA%E5%9C%A8%E4%BD%BF%E7%94%A8%E4%B8%AD%E5%87%BA%E7%8E%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98-%E5%A6%82%E6%8F%92%E6%9E%AA-%E6%97%A0%E6%B3%95%E6%8B%94%E6%9E%AA-%E6%80%A5%E5%81%9C-%E5%85%85%E5%80%BC-%E9%80%80%E6%AC%BE%E7%AD%89\u002F03.png",[14,124,125],{},[109,126],{"alt":111,"src":127},"\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%E7%9A%84%E5%85%85%E7%94%B5%E6%A1%A9-%E5%85%85%E7%94%B5%E6%9E%AA%E5%9C%A8%E4%BD%BF%E7%94%A8%E4%B8%AD%E5%87%BA%E7%8E%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98-%E5%A6%82%E6%8F%92%E6%9E%AA-%E6%97%A0%E6%B3%95%E6%8B%94%E6%9E%AA-%E6%80%A5%E5%81%9C-%E5%85%85%E5%80%BC-%E9%80%80%E6%AC%BE%E7%AD%89\u002F04.png",[14,129,130],{},[109,131],{"alt":111,"src":132},"\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%E7%9A%84%E5%85%85%E7%94%B5%E6%A1%A9-%E5%85%85%E7%94%B5%E6%9E%AA%E5%9C%A8%E4%BD%BF%E7%94%A8%E4%B8%AD%E5%87%BA%E7%8E%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98-%E5%A6%82%E6%8F%92%E6%9E%AA-%E6%97%A0%E6%B3%95%E6%8B%94%E6%9E%AA-%E6%80%A5%E5%81%9C-%E5%85%85%E5%80%BC-%E9%80%80%E6%AC%BE%E7%AD%89\u002F05.png",[14,134,135],{},[109,136],{"alt":111,"src":137},"\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%E7%9A%84%E5%85%85%E7%94%B5%E6%A1%A9-%E5%85%85%E7%94%B5%E6%9E%AA%E5%9C%A8%E4%BD%BF%E7%94%A8%E4%B8%AD%E5%87%BA%E7%8E%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98-%E5%A6%82%E6%8F%92%E6%9E%AA-%E6%97%A0%E6%B3%95%E6%8B%94%E6%9E%AA-%E6%80%A5%E5%81%9C-%E5%85%85%E5%80%BC-%E9%80%80%E6%AC%BE%E7%AD%89\u002F06.png",[14,139,140],{},[109,141],{"alt":111,"src":142},"\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%E7%9A%84%E5%85%85%E7%94%B5%E6%A1%A9-%E5%85%85%E7%94%B5%E6%9E%AA%E5%9C%A8%E4%BD%BF%E7%94%A8%E4%B8%AD%E5%87%BA%E7%8E%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98-%E5%A6%82%E6%8F%92%E6%9E%AA-%E6%97%A0%E6%B3%95%E6%8B%94%E6%9E%AA-%E6%80%A5%E5%81%9C-%E5%85%85%E5%80%BC-%E9%80%80%E6%AC%BE%E7%AD%89\u002F07.png",[14,144,145],{},[109,146],{"alt":111,"src":147},"\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%E7%9A%84%E5%85%85%E7%94%B5%E6%A1%A9-%E5%85%85%E7%94%B5%E6%9E%AA%E5%9C%A8%E4%BD%BF%E7%94%A8%E4%B8%AD%E5%87%BA%E7%8E%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98-%E5%A6%82%E6%8F%92%E6%9E%AA-%E6%97%A0%E6%B3%95%E6%8B%94%E6%9E%AA-%E6%80%A5%E5%81%9C-%E5%85%85%E5%80%BC-%E9%80%80%E6%AC%BE%E7%AD%89\u002F08.jpg",[14,149,150],{},[109,151],{"alt":111,"src":152},"\u002Fimages\u002Fservices\u002F2023-09-05-%E8%B6%85%E8%AF%A6%E7%BB%86%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